In times of economic uncertainty, one of the first places law firms look to cut is from the marketing budget.
If you’re a marketing partner or marketing professional, now is the time to present a 2009 marketing plan that proves your worth (and saves your job!).
Show them that this crisis actually equals opportunity, by designing cost-effective, high-return strategies that will allow your firm to weather this economic storm and come out on top. For example:
1. Renegotiate client deals
There couldn’t be a better time for innovation in the way you charge for legal services. Not only are some or most of your clients hurting right now, but corporate counsel has long been calling for better value. Help your lawyers to understand why this is important and then suggest ways to offer better service and value to their clients.
The return: Nothing will instil greater loyalty than this one simple step. It will strengthen how clients view your firm and your services, and will virtually make your firm invaluable to them.
2. Improve your firm’s relationship-building tactics
Help each of your lawyers develop a business plan focused on where, how, when and with whom to build relationships. Help them build stronger relationships internally, with their target market, and with new potential markets. Your lawyers are more likely to try new approaches now that the old ones may not be proving as fruitful.
The return: New clients in new markets, and the cultivation of strong referral networks that will keep the pipeline flowing your way.
This marketing crisis equals your opportunity to reinvent your role as a marketer and offer tangible benefits to your firm. When this happens, your firm will not only ride out this economic downturn — you will emerge from the other side much stronger for it.
In Part 2 of this post, we’ll explore two more strategies for marketing through the crisis and seizing the opportunities within.